Welcome to Thornapple Credit Union ("we," "us," or "our"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you communicate with us by SMS messaging. This policy is in addition to our Privacy Policy and is separate from any text banking agreements you may have signed.
By using providing your information, you agree to the terms outlined in this policy.
We collect the following types of information:
Information You Provide Directly
Contact Form Data - When you submit a form on our website, we may collect:
- Name
- Email Address
- Phone Number
- Company Name
- Any additional information you provide
SMS Opt In Data -If you provide your phone number, you consent to receive SMS messages from us regarding our services.
You can opt out at any time (see Section 6).
Automatically Collected Information
Log Data: Operating System
We may collect publicly available data from social media, professional networks, or third-party service providers.
How We Use Your Information:
- Providing Services: Responding to inquiries, processing requests, and delivering consulting or engineering services.
- Marketing & Communication: Sending promotional emails, newsletters, and text messages (with consent). Compliance & Security: Protecting our systems, complying with legal obligations, and preventing fraud.
No mobile information will be shared or collected with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
In accordance with The Campaign Registry (TCR) guidelines, our SMS messaging follows these principles:
- Opt-ln Requirement: By submitting your phone number via our contact form, you expressly consent to receive calls and text messages from Thornapple Credit Union at the number provided.
- Message Frequency: Message frequency may vary based on service updates, notifications, or promotions.
- Opt-Out Instructions: You can unsubscribe from SMS messages at any time by replying STOP to any message. To request assistance, reply HELP or contact us at Contact@thornapplecu.com
- Message & Data Rates: Standard message and data rates may apply per your mobile carrier's terms.
We do not sell your personal information. However, we may share it with:
- Service Providers: Third-party vendors that help operate our website, communication tools, and analytics. Legal Compliance: If required by law or for fraud prevention.
- Business Transfers: In case of mergers, acquisitions, or company restructuring.
We use industry-standard encryption, access controls, and secure servers to protect your personal information. We regularly audit our data sharing practices to ensure that user data is not shared without authorization. However, no system is 100% secure, and we encourage users to protect their credentials.
We reserve the right to update this policy at any time. Changes will be posted on this page with a revised "Last Updated" date.